Job Title: Data Analyst
Location: Centreville, VA
Looking for someone with a strong background in IT End User Support, knowledgeable in ITIL, ITSM, and continuous service improvement principles, and have a track record of using tools like Power Automate and Power BI.
- Dive deep into data analysis, mining insights from various sources, including support tickets, PC inventory, and workflow data, to provide meaningful recommendations for process automation.
- Proactively identify patterns and trends to gain invaluable insights into end-user support needs, common issues, and bottlenecks that can be resolved through automation, adhering to ITIL and ITSM best practices.
- Collaborate closely with cross-functional teams to develop data-driven solutions that significantly enhance the end-user support experience and contribute to continuous service improvement initiatives.
- Utilize the power of Power Automate to design and implement automated workflows, eliminating manual and repetitive tasks, while ensuring compliance with ITIL processes.
- Create impactful and visually compelling dashboards and reports using Power BI, allowing stakeholders to access real-time data for better decision-making and service level improvements.
- Data Analysis: Proficiency in analyzing and interpreting data from various sources, including support tickets, PC inventory, and workflow data, to derive meaningful insights and identify trends.
- Automation: Strong expertise in using automation tools, particularly Power Automate, to design and implement automated workflows that streamline processes and eliminate manual steps.
- Data Visualization: Ability to create interactive and visually compelling dashboards and reports using Power BI, presenting data insights in an easily understandable manner for stakeholders.
- SQL and Excel: Advanced skills in SQL and Excel for efficient data manipulation, data cleansing, and performing complex data analysis tasks.
- IT End User Support: In-depth knowledge of IT End User Support processes and best practices, including familiarity with common end-user issues and support needs.
- ITIL and ITSM: Understanding of ITIL (Information Technology Infrastructure Library) and ITSM (IT Service Management) principles and how data analysis contributes to continuous service improvement.
Bachelors Degree in information sciences, or High school diploma with 4-6 years of related work experience providing business/data analytics and optimizing end users support processes
At Anistar Technologies, we connect individuals from a variety of industries with respected companies, both nationally and internationally. Each day, our Recruiters are presenting our clients with talented industry professionals for their most in-demand positions. To accomplish this, the Anistar staffing team will invest the time to understand your goals, work experiences, and career objectives. To search for other exciting opportunities in your area, visit our website at www.anistar.com.
Anistar Technologies is an Equal Opportunity Employer and is dedicated to fostering diversity in the workplace. Anistar utilizes E-Verify. We offer variable hour employment on contract and contract-to-hire opportunities, as well as permanent placement. MUST have valid driver’s license, reliable transportation,
Interested Candidates, click “Apply”, or contact the Anistar office at the number listed below.