Alarm Dispatch Operator
Job Title: Cable Technician
Location: Potsi, MO
Our client is a proven leader in the communications industry, offering a professional level of cabling expertise to their partners. Having been around for over twenty years, our client provides the resources necessary for their team members to excel and reach their career goals in the communications industry.
Anistar is a Alarm Dispatcher to respond to alarms as required by company policies and procedures. Provide the highest quality of service to and external customers. Exceed customer expectations in every transaction with integrity and professionalism. Attention to detail and focus is required with all correspondence, written and verbal.
Ability to type at least 40 wpm
Working knowledge of Microsoft Office – Word, Excel, Outlook or equivalent
Able to learn operational software quickly and efficiently
1-year experience in Central Station or Call Center environment preferred
Ability to work flexible schedule including weekends and holiday
Duties and Responsibilities
Always assure the highest level of internal and external customer service
Receives and responds to presented alarms, practicing all procedures and policies toward proper resolution of alarm(s) received
Display ability to quickly identify a caller’s needs and offer resolution
Determines type and action needed to respond to signal presented using standard monitoring processes and video verification
Dispatches fire or police by telephone
Notifies Emergency contacts of alarm signals
Relays messages from scene such as request for additional help and medical assistance
Handles calls from customers regarding service needs and directs them according to Company policy and procedure
Dispatches after hours technicians
Receives and routes incoming calls from switchboard to all Departments
Monitors building parking logs and site exits and entrances via CCTV and Immix solutions
Receives and resolves Elevator, Parking Garage, Code Blue, Tenant Services and after hour Answering Service lines
At Anistar Technologies, we connect individuals from a variety of industries with respected companies, both nationally and internationally. Each day, our Recruiters are presenting our clients with talented industry professionals for their most in-demand positions. To accomplish this, the Anistar staffing team will invest the time to understand your goals, work experiences, and career objectives.
To search for other exciting opportunities in your area, visit our website at www.anistar.com.
Anistar Technologies is an Equal Opportunity Employer and is dedicated to fostering diversity in the workplace. Anistar utilizes E-Verify.
Interested Candidates, click “Apply”, or contact the Anistar office at the number listed below.
Anistar PAYS YOU for referrals!!!!!!!! If you know any qualified job seekers looking for work, we want to talk with them! Call us to find out more information regarding our referral placement program!